Returns and Refund Policy

  1. To return your product please email sales@theoptomshop.co.za
  2. Ancillary thereto The Optom Shop shall bear the cost to have the product returned to it only if the incorrect product was dispatched or the product is damaged or defective.
  3. In all other instances the customer shall be liable for the cost to return the product to The Optom Shop.
  4. The customer shall receive a refund within 7 days of the product being received by The Optom Shop and an exchange within 10 days from the product being received by The Optom Shop should the product be in its original condition.

Right of Cancellation (Cooling-off Period)

  1. Section 44 of the Electronic Communications and Transactions Act, 2002 allows a customer to cancel any transaction without any penalty within seven days of receipt of goods.
  2. Section 44 does not apply to any electronic transaction where the goods –
    1. Are made to the customer’s specifications.
    2. Are clearly personalized.
    3. By reason of their nature cannot be returned.
  3. Section 44 is therefore not applicable to prescription eyewear which has been specifically ordered to a customer’s specifications. The Optom Shop Exchange Policy will, however, still apply.
  4. To cancel the Agreement, you must contact us to request a return reference and the relevant return address.
  5. You have a legal obligation to take reasonable care of the products while they are in your possession. Between the date of your election to cancel and the date the product is returned to The Optom Shop, you shall bear all risk in keeping the products safe, secure, and free from loss or damage.

Inspection

  1. Upon delivery of the products you must inspect them carefully. If any of the products do not match the description or appear to be damaged or missing, do not use the products or any items accompanying the goods and please contact us at sales@theoptomshop.co.za
  2. Only products which are returned to The Optom Shop without a broken box seal are acceptable. Please refer to our Return Policy.

Exchange/Return Policy

  1. To return your product please email sales@theoptomshop.co.za
  2. Ancillary thereto The Optom Shop shall bear the cost to have the product returned to it only if the incorrect product was dispatched or the product is damaged or defective.
  3. In all other instances the customer shall be liable for the cost to return the product to The Optom Shop.

Inspection

  1. Upon delivery of the products you must inspect them carefully. If any of the products do not match the description or appear to be damaged or missing, do not use the products or any items accompanying the goods and please contact us at sales@theoptomshop.co.za
  2. Only products which are returned to The Optom Shop without a broken box seal are acceptable. Please refer to our Return Policy.